Privacy Policy

Highlight Mongolia is operated by Highlight Adventure LLC, registered in Mongolia under company registration number 7283193.

• Address: Building 33-1102, 15th Khoroo, Khan-Uul District, Ulaanbaatar 17030, Mongolia
• Email: info@highlightmongolia.com
• Telephone / WhatsApp: +976 9940 0723

When you contact us or book a trip, we may collect:

• Your name, date of birth, nationality and contact details
• Passport, visa, flight and insurance information
• Travel dates, preferences and booking details
• Payment and invoice information
• Emergency contact details
• Dietary, allergy, medical or accessibility information
• Messages, reviews, complaints and survey answers
• Photos or videos taken during your trip
• Website information, including your IP address, browser and cookies

If you give us information about another traveler, please make sure you have their permission.

We use your information to:

• Answer your questions and prepare a quotation
• Plan, book and manage your trip
• Arrange hotels, transport, guides, activities and tickets
• Process payments, refunds and invoices
• Support your dietary, medical or accessibility needs
• Send important information about your trip
• Assist you during an emergency
• Handle complaints, claims or payment disputes
• Improve our website and services
• Meet legal, tax and accounting requirements
• Send marketing emails when you have agreed to receive them

We only use your information when it is needed to provide our services, meet a legal requirement, protect your safety, or when you have permitted us.

We may ask for information about allergies, health conditions, dietary needs or mobility requirements when it is necessary for your safety.

We only share this information with people who need it, such as your guide, accommodation provider, activity operator or emergency service.

Please provide only relevant health information for your trip, ensuring you retain control over what is shared and enhancing your trust.

Information about a traveler under 18 must be provided by, or with the permission of, a parent or legal guardian.

We use this information only to arrange the child's trip and protect their safety. We do not use children's information for marketing without proper permission.

When necessary, we may share relevant information with:

• Hotels, ger camps, restaurants and host families
• Airlines and transport providers
• Guides, drivers and activity operators
• Ticket and permit providers
• Banks and payment providers
• Travel agents and business partners involved in your booking
• Medical, insurance, rescue and emergency services
• Technology providers that support our website and communications
• Government authorities when required by law

We share only the information needed to provide the service.

We do not sell or rent your personal information.

Some suppliers or technology providers may be located in Mongolia or another country. This means your information may be stored or used outside your home country.

Privacy laws may differ between countries. We take reasonable steps to keep your information safe and ask for permission when required.

Card payments may be handled by the Trade and Development Bank of Mongolia or another payment provider shown during payment.

We do not directly store your complete card number or security code. Please do not send complete card details by email, social media or WhatsApp.

Our website may use cookies to:

• Make the website work properly
• Remember your preferences
• Keep the website secure
• Understand how visitors use the website
• Improve our content and marketing
• Support maps, videos and social-media features

You can manage cookies through your browser or our cookie settings. Disabling cookies may affect how some parts of the website work.

We may send you travel news or special offers if you subscribe or permit us to do so. You can unsubscribe at any time.

We will ask for permission before using an identifiable photo, video, review or story for promotional purposes. You may decline or withdraw your permission for future use by contacting us.

We retain your personal data only as long as necessary, such as up to five years for booking records, to maintain transparency and security.

• Booking and customer-service records are normally kept for up to five years after your trip
• Passport copies, health information and other sensitive documents are deleted sooner when they are no longer needed
• Financial and accounting records may be kept for at least ten years when required by Mongolian law
• Information connected to a complaint, claim or legal dispute may be kept until the matter is resolved
• Marketing information is kept until you unsubscribe or withdraw your permission

We use reasonable security measures to protect your information from loss, misuse, or unauthorized access, which aims to make you feel safe and protected.

However, no online system is completely secure. Please avoid sending unnecessary sensitive information through unsecured channels.

Depending on applicable law, you may ask us to:

• Show you the personal information we hold about you
• Correct information that is wrong or incomplete
• Delete information we no longer need
• Stop or limit certain uses of your information
• Withdraw your permission
• Stop sending marketing messages
• Explain how we use or share your information

We may need to confirm your identity before completing your request. Some information must be kept to complete your booking, meet legal requirements or resolve a dispute.

Our website may contain links to other websites, such as airlines, hotels, payment providers, maps or social-media platforms.

These businesses have their own privacy policies. Highlight Mongolia is not responsible for how independent third parties use your information.

We may update this policy when our services, technology or legal requirements change. The latest version and update date will be published on our website.